Signature Sporting Tours is a brand that is owned and operated by Signature Australia Group Pty Ltd (ABN – 76 621 667 892).
Your privacy is important to us and this policy covers how we collect, use, disclose, transfer and store your information.
Personal identification information
Personal information is data that can be used to uniquely identify or contact a single person. Signature Sporting Tours may collect personal identification information from you in a variety of ways, including, but not limited to, when users visit our website, register on the website, book a holiday or tour, subscribe to a newsletter, respond to a survey, fill out a form, enter a competition, and in connection with other activities, services, features or resources we make available on our website.
Users may be asked for, as appropriate and not limited to; name, email address, mailing address, phone number/s, departure preferences for tours, age, and postcode. We will collect personal identification information from Users only if they voluntarily submit such information to us
Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain website related activities or to purchase trips, tours and products that we may offer. Personal information may be asked for in the above circumstances by us or by any of our 3rd party partners who are providing services to Signature Sporting Tours users.
How we use collected information
Signature Sporting Tours may collect and use your personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience: We may use information in the aggregate to understand how our members as a group use the services and resources provided on our website.
- To improve our website: We may use feedback you provide to improve our products and services.
- To process bookings: We may use the information passengers provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send confirmation and follow up emails following a booking
- To run a promotion, contest, survey or other website feature.
- To send you information about topics/tours we think will be of interest to you.
- To send periodic emails: We may use the email address to send users information and updates pertaining to their orders or similar products, company news, updates, related product or service information, etc.
- To respond to inquiries, questions, and/or other requests.
Newsletter Subscriptions
We aim to keep you informed about the various activities and latest news from Signature Sporting Tours, principally via our range of email newsletters. Each newsletter will be sent weekly, fortnightly or monthly at the discretion of the Signature Sporting Tours Team.
The principle types of newsletters that we will send you include:
- Our Newsletters – with news about use of the program, available holidays, benefits of being a User, new initiatives and anything else relative to using the services of Signature Sporting Tours.
- Our Tours & Events Newsletters – with news about our upcoming holidays, tours and events with associated special offers.
You may unsubscribe to any or all newsletters at any time. There will be an unsubscribe option provided in any email newsletter that you may receive.
How we protect your information
Signature Sporting Tours adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information. No personal information is stored on the website.
We use a Globally-recognised and certified 3rd party service to record and store your personal information. This service, Keap, maintains the highest level of security protocols to keep your data safe and secure.
Sharing your personal information
Signature Sporting Tours will never sell, trade, or rent your personal identification information to others.
We may share generic aggregated demographic information, not linked to or disclosing any personally identifiable information, regarding visitors and Users with our partners, business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Over time, you may find advertising or other content on our website that link to the sites and services of our partners, suppliers, advertisers, sponsors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies.
Changes to this Privacy Policy
Signature Sporting Tours may at its discretion update this Privacy Policy at any time. When we do, we will update the date of the changes appropriately. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically to become aware of modifications.
Your acceptance of these terms
By using this website and/or by becoming a subscriber you acknowledge your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
Complaints and Enquiries Procedure
Please contact us if you have any enquiries or complaints relating to how Signature Sporting Tours handles any of your personal information. Upon request, you may check the personal details that Signature Sporting Tours holds about you and may correct any information held by Signature Sporting Tours that is incorrect.
We can be contacted by using the enquiry form on the ‘Contact Us’ Page on this website or
Privacy Policy last updated – 16 December 2023